Help Desk Technician

Description Episcopal Senior Life Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…

Full-Time Days

Starting Hourly Rate: $26.00

Episcopal Senior Life Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.

• Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA).
• Additionally, staff are eligible for dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis.
• Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
• ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
• Paid Holidays: ESLC has six designated holidays and one floating holiday.

Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches.

The Help Desk Technicians ensures the stable operation of the Episcopal Senior Life Communities’ end-user computers. This includes maintaining our asset database, monitoring, and maintaining end-user devices, and answering support requests and questions sent to the IT department.

• Responsible for the resolution, documentation, and follow-through on all IT related tickets through ticketing system.
• Maintain operations of all end-user devices, e.g., desktop, laptop computers, kiosks, cell phones, time clocks, monitors, and their associated hardware and software.
• Maintain operations of security solutions, including firewall, anti-virus, and encryption systems.
• Coordinate installation, configuration, and maintenance of end user workstation hardware, software, and peripheral devices.
• Diagnose and resolve performance, connectivity, and related network problems, including hardware, software, user access, VPN, VolP phone system and wireless networks.
• Maintain device and software asset inventories, including related documentation and technical specifications of equipment and applications.
• Assist manager in identifying devices needing replacement, acquiring new devices, imaging, and deploying new devices as needed.
• Run queries and/or reports in various applications in support of department needs.
• Work with EMR vendors and ESLC department teams to maintain the EMR configuration.
• Identify and create end-user education material and conduct training sessions as needed.
• Assist with research on products, services, protocols, and standards in support of hardware procurement.
• Assist with planning, developing, installing, configuring, maintaining, supporting, and optimizing all existing and new network hardware, software and communication links as needed.
• On call support required for one week each month.
• Flex hours based on department needs.
• Additional activities as assigned.
• May require interaction with Residents of ESLC.
• All other duties as assigned.

• Associate’s degree in computer science or other related field; or equivalent work experience. A+ and Network+ are recommended.
• One or more years of related experience required. Must be familiar with Microsoft Active Directory and Windows operating systems.
• Strong troubleshooting, analytic and diagnostic skills along with effective communication abilities.
• Strong technical…