Internal IT & Innovation Administrator

Description

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT & Innovation Administrator owns Com Tec’s internal technology environment. This role combines hands‑on systems administration and end‑user support with strategic technology planning and innovation leadership.

The position ensures reliable, secure day‑to‑day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.

• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after‑hours support as needed.

• Develop and maintain an internal technology roadmap aligned with company goals.
• Research emerging tools, automation platforms, and AI solutions.
• Identify operational inefficiencies and propose technology‑driven improvements.
• Lead pilot programs and proof‑of‑concept initiatives.
• Evaluate solutions based on ROI, usability, scalability, and security.
• Present recommendations to leadership and support organization‑wide adoption.
• Track and report measurable outcomes from innovation initiatives.

• Stable and secure internal IT environment.
• Timely issue resolution and high employee satisfaction.
• Reduction in recurring support issues.
• Successful rollout and adoption of new technologies.
• Measurable operational improvements.

• Adhere to departmental policies for reporting and managing requests and change control.
• Maintain daily timesheet and expense report entries and submit them accurately and timely.
• Other duties as required.

TECHNICAL

SKILLS & EXPERIENCE:

Strong working knowledge of:

• Microsoft Windows Server
• Microsoft Active Directory (AD, DNS, Group Policy)
• Microsoft 365 & Exchange
• Microsoft Intune
• Windows Desktop OS
• VPN and remote access solutions
• Endpoint security platforms
• Backup and disaster recovery systems
• Wi‑Fi and LAN networking fundamentals
• HP and Dell hardware environments
• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS &

COMPETENCIES:

• Strong technical troubleshooting skills
• Organized and process‑oriented
• Clear communicator
• Strategic thinker with hands‑on execution ability
• Independent, accountable, and collaborative

EDUCATION &

QUALIFICATIONS:

• 3–5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT‑related field preferred

• CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

• Primarily office‑based work using standard computer equipment
• Ability to remain calm and effective during time‑sensitive situations
• Occasional evening or weekend work as needed
• Valid driver’s license and reliable transportation