Business Systems & Technology Analyst

The Business Systems & Technology Analyst is a cross‑functional role responsible for helping identify, organize, communicate, document, and execute business systems improvements across Salzman Group.

This role reports to the Director & Chief Architect of Business Systems & Technology and works as a peer contributor alongside internal developers and other department resources. It is not a people‑management role. Instead, it is a highly collaborative position focused on:

• Project orchestration
• Stakeholder communication
• Workflow analysis
• Documentation
• Light technical implementation
• AI‑assisted productivity improvement
• Governance support
• QA/testing
• Reporting support
• Practical problem solving

The ideal candidate is curious, organized, technically capable, and comfortable working with people across many different departments. They do not need to be the deepest expert in any single platform on day one. More important is the ability to learn how teams work, understand their systems and workflows, ask good questions, identify true needs, and help turn ambiguous operational problems into practical, durable solutions.

• Business analysis
• Technical project coordination
• Workflow improvement
• Documentation
• QA/testing
• Reporting support
• Light coding
• System configuration
• AI tool evaluation
• Policy support
• Internal consulting

The role will work closely with Operations, Warehouse, Accounting & Finance, Sales, Marketing, Customer Support/Tech Support, Product, Purchasing, Logistics, Retail, Roastery Production, vendors, developers, and end users across the organization.

Because Business Systems & Technology operates in a small‑team environment, planning is fluid and priorities may shift in response to immediate organizational needs. The right candidate will be comfortable moving between planned project work, urgent operational support, stakeholder communication, documentation, hands‑on implementation, and exploratory use of new tools.

This is a largely on‑site role based at our offices in Henrietta, NY, with expectations of availability during the normal business week.

• Work directly with teams across the organization to understand their workflows, pain points, tools, data needs, communication gaps, and operational constraints.
• Interview stakeholders and end users to identify root problems, process gaps, technical needs, training needs, and opportunities for improvement.
• Translate ambiguous requests into clear problem statements, requirements, scopes, workflows, and project plans.
• Help determine whether a problem is best solved through technology, automation, reporting, documentation, training, process improvement, AI‑assisted tooling, or some combination of these.
• Serve as an approachable, judgment‑free point of contact for teams seeking help from Business Systems & Technology.
• Communicate project status, decisions, blockers, risks, and next steps clearly to both technical and non‑technical audiences.

• Help plan, organize, and coordinate cross‑functional technology and business systems projects.
• Maintain project plans, timelines, task lists, owners, dependencies, risks, decision records, and follow‑up items.
• Coordinate communication between Business Systems & Technology, internal departments, vendors, developers, leadership, and end users.
• Track project progress and help ensure work is completed, tested, documented, communicated, and adopted.
• Identify blocked or stalled work and help drive it toward resolution.
• Support prioritization discussions by clarifying business impact, urgency, complexity, risk, and resource needs.
• Help create lightweight but durable project structures that fit a small, responsive department where priorities may shift quickly.

• Learn and support key business systems, including ERP, e‑commerce, warehouse, reporting, CRM, support, marketing, logistics, product data, and AI‑enabled productivity tools.
• Assist in designing and improving workflows across departments, including sales, purchasing, receiving, fulfillment, product data, customer support, repairs,…