IT Systems Administrator
Listed on 2026-06-18
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
1 week ago Be among the first 25 applicants
Billable Hours Goal: 80% of worked hours
Travel Required:
Up to 50% day travel as needed
Position Type:
Full Time
Date posted:
Posting Expires:
Applications Accepted By:
Fax or E-mail:
Attention: Hiring Manager
Subject Line: IT Systems Admin Opening
Mail:
Attn:
Hiring Manager
Job Purpose:
The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.
Duties:
- Respond to customer inquiries in a courteous and professional manner
- Create, document, and escalate issues and problems according to ticketing standards and SLAs
- Monitor assigned tickets and tasks and provide service or escalation as necessary
- Provide support for escalated service desk tickets following established protocols
- Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
- Deliver technical customer support over the phone and in person, understands support processes
- Perform remote and onsite scheduled maintenance
- Accurately enter and maintain case information including notes and resolution
- Adhere to departmental policies for reporting and managing requests and change control
- Participate in emergency on call rotation schedule
- Internal IT Support as needed
- Identify sales opportunities and pass the information to correct team members
- Submit timesheets accurately and timely
- Other duties as required
Supervision Exercised:
None
Supervision Received: Reports to Manager, IT Services
Com Tec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.
Reviewed By:
Date:
Approved By:
Date:
Last Updated By:
Date/Time:
Requirements:Description:
IT Systems Administrator
Job Category:
Information Technology
Department: IT Services Group
Billable Hours Goal: 80% of worked hours
Location:
Rochester, NY
Travel Required:
Up to 50% day travel as needed
Position Type:
Full Time
Date posted:
Posting Expires:
Applications Accepted By:
Fax or E-mail:
Attention: Hiring Manager
Subject Line: IT Systems Admin Opening
Mail:
Com Tec Solutions
65 Elmgrove Park
Rochester, NY 14624
Attn:
Hiring Manager
Job Purpose:
The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.
Duties:
- Respond to customer inquiries in a courteous and professional manner
- Create, document, and escalate issues and problems according to ticketing standards and SLAs
- Monitor assigned tickets and tasks and provide service or escalation as necessary
- Provide support for escalated service desk tickets following established protocols
- Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
- Deliver technical customer support over the phone and in person, understands support processes
- Perform remote and onsite scheduled maintenance
- Accurately enter and maintain case information including notes and resolution
- Adhere to departmental policies for reporting and managing requests and change control
- Participate in emergency on call rotation schedule
- Internal IT Support as needed
- Identify sales opportunities and pass the information to correct team members
- Submit timesheets accurately and timely
- Other duties as required
Supervision Exercised:
None
Supervision Received: Reports to Manager, IT Services
Com Tec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.
Reviewed By:
Date:
Approved By:
Date:
Last Updated By:
Date/Time:
Requirements:Work Environment/Physical Demands:
- Use of computer and office equipment.
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level.
Minimum Qualifications:
Technical Skills
- Strong understanding of available tools to assist in daily tasks
- Ability to troubleshoot server based software issues with:
- Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)
- Microsoft Windows Active Directory Infrastructure
- On Premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and…
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