Technical Support Representative

For those who want to keep growing, learning, and evolving, we at Kelly® hear you and we’re here for you! Kelly is seeking a Technical Support Representative to work at a premier pharmaceutical client in Rochester, NY.

Salary/Pay Rate/Compensation:

$18.50 per hour

9:30am - 6pm Monday - Friday

Hybrid

• Enjoy a hybrid work environment— in-office Monday to Wednesday.
• Benefit from a long‑term contract that provides stability and growth opportunities.
• Work within a supportive team culture that values dedicated teamwork and collaboration.
• Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.

• Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium‑sized direct trading partners.
• Trouble shoot order processing questions.
• Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
• Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.
• Utilize CRM systems to manage tasks.

• Hold a high school diploma.
• Ability to speak French (preferred).
• 2 years of customer service and order entry experience.
• Experience troubleshooting customer issues.
• Experience navigating multiple computer systems.
• Microsoft Office experience including data entry in Excel.
• Exhibit dependable and consistent attendance.
• Self‑motivated with a positive, proactive attitude and eagerness and capacity to learn.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees also have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

More information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws.

A conviction does not automatically bar individuals from employment.