IT Customer Service

Job Title

IT Customer Service

Job Code: 36196

Job Location:

Rochester, NY

Job Schedule:

9/80 (Every other Friday off)

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting.

This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

• Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual or physical
• Manage assigned tickets in Service Now at required SLA levels and upgrade tickets to higher-level support as required
• Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
• Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
• Support ongoing projects to replace or upgrade existing IT equipment as required
• Assist with RMF and ICD 503 compliance as required by security
• Utilize excellent written and verbal communication skills at all levels of the organization
• Ability to travel between L3
  
  Harris facilities within the Rochester area

• Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
• Security+ CE or any DoD 8570 IAT Level I or higher approved certification
• Bachelor’s Degree and a minimum of 2 years of prior related experience; or Graduate Degree or equivalent with 0 to 2 years of prior related experience; or, in lieu of a degree, a minimum of 6 years of prior related experience

• Active Top Secret/SCI with CI Poly
• Experience with Wyse Management Suite
• Active Directory and GPO management experience
• Experience with Microsoft Exchange
• Knowledge of basic networking concepts and working principles
• Experience with Cisco routers & switches, SCCM, and supporting Red Hat, CentOS, or Ubuntu Linux
• Network certification a plus

• Salary range for this role in New York state is $52,500-$97,500, not a guarantee of compensation.
• Health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

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Harris Technologies is a proud Equal Opportunity Employer. L3

Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

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Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.

Please note many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.