On-Site Help Desk Manager - Lead IT Support Team
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-06-19
Listing for:
TEKsystems
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Location: City of Rochester
TEKsystems is seeking an experienced Help Desk Manager for their Rochester, NY location. The role involves leading a large enterprise IT support team and overseeing service desk operations in a fast-paced university environment.
Key responsibilities include daily operation oversight, monitoring performance metrics, and developing a team of over 30 support staff. Candidates should have significant experience in help desk management, strong analytical skills, and the ability to improve service delivery processes.
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