Tech Helpdesk Supervisor: Lead & Elevate
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-06-21
Listing for:
Hillside Family of Agencies
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Location: City of Rochester
Hillside Family of Agencies in Rochester, NY is seeking a Supervisor Helpdesk to oversee the Technology Support Specialists. You will provide coaching and ensure timely processing of requests to enhance customer satisfaction.
This full-time role requires a bachelor's degree in Computer Science and a minimum of 3 years in Technology Services. The successful candidate will supervise daily operations, manage the service request queue, and contribute to team strategy execution.
The position includes physical demands such as lifting, driving, and the potential for variable scheduling.
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