Vice President, Information Technology

Vice President Of Information Technology

The Vice President of Information Technology is responsible for leading the credit union's core technology infrastructure and systems to ensure secure, reliable, and scalable operations. Reporting to the Senior Vice President of Information Technology & Project Management, this role directs and develops the Information Systems and Programming/Applications teams in several critical functional areas including network design and performance, Core programming (Symitar) and third-party integrations, enterprise applications, server and cloud environments, electronic communication systems, electronic document storage/management, and credentials management.

This is a hands-on leadership role: the Vice President is expected to maintain deep technical expertise and actively participate in architecture design, system configuration, and complex troubleshooting alongside the team, while partnering with business leaders to align technology solutions with organizational objectives.

This role is also responsible for implementing and maintaining the technical information security controls that safeguard the credit union's systems, data, and operations. While Information Security Governance (policy, risk, and audit oversight) reports separately, the Vice President of Information Technology ensures the effective execution of security technologies, continuous monitoring, and risk-mitigation activities, including oversight of the credit union's contracted third-party service provider for 24/7/365 security monitoring.

Essential Responsibilities

• Lead and oversee the Information Technology functions of the credit union to ensure systems, programming, and infrastructure effectively support organizational goals and objectives.
• Develop, train, and coach direct reports to ensure strong technical expertise and leadership succession within the technology department.
• Provide leadership for critical IT functions including, but not limited to:
  Network Design, Installation, and Maintenance;
  Server & Cloud Infrastructure;
  Symitar Programming and Integrations;
  Electronic Communication Systems;
  Electronic Document Storage Systems;
  Credentials & Identity Management;
  Enterprise Applications Management.
• Establish and maintain IT operational standards, policies, and procedures in compliance with regulatory and industry best practice requirements.
• Lead by example in technical best practices, reviewing architecture proposals, validating system changes, and ensuring that engineering decisions align with security and performance standards.
• Maintain active involvement in the design, configuration, and implementation of network, server, cloud, and core application solutions, providing technical leadership and direct support during complex projects and critical incidents.
• Serve as a senior technical resource for escalated issues, performing advanced troubleshooting and guiding the team through root-cause analysis and permanent remediation.
• Oversee the administration, security, and lifecycle management of the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, One Drive, and the Microsoft Office desktop suite, ensuring availability, compliance, and alignment with the credit union's collaboration and security standards.
• Manage the operation, configuration, and strategic evolution of the Symitar core processing platform and all integrated third-party applications, ensuring system stability, scalability, and compliance. Provide leadership for upgrades, patch management, vendor coordination, and the evaluation of new integrations to support credit union needs.
• Partner with the Vendor Management and Information Security Governance teams to oversee due diligence on technology and security vendors, ensuring risk assessments and contractual controls meet regulatory and credit union standards, while maintaining productive, cost-effective relationships by evaluating, negotiating, selecting, and monitoring vendors within areas of responsibility.
• Manage and enforce the Technology Change Management process, including planning, review, approval, and post-implementation validation of system and infrastructure changes to ensure stability, minimize risk, and maintain regulatory compliance.
• Maintain an effective on-hours and after-hours IT support structure, including on-call rotations, escalation procedures, and clear service-level expectations, to ensure reliable support 24/7/365.
• Drive automation and continuous improvement of IT operations to increase efficiency and reduce manual effort.
• Monitor performance, service levels, and infrastructure health; implement process improvements to enhance efficiency and resilience.
• Lead the planning, execution, and testing of disaster recovery and business continuity strategies.
• Participate in the development of the credit union's Technology Road Map and overall Strategic Plan. Support the strategic steps necessary to carry out these plans.
• Provide executive oversight of all IT projects,…