Consulting - Managed Services - SAP Ops & Delivery Manager

Location:

Anywhere in Country

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EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.

In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation  will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

This role blends SAP Managed Services Team Management/Account Management with hands‑on functional ownership, requiring both people management excellence and deep SAP functional expertise in at least one core business domain.

In this role, you will spend your time across various critical responsibilities, including:

• Delivering quality support and resolving issues within the context of key business processes.
• Providing hands‑on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order‑to‑Cash).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.
• Leading and managing cross‑location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
• Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.

You will face challenges that require analytical thinking and problem‑solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S/4
  
  HANA, RISE and/or GROW.
• Strong hands‑on SAP functional expertise in at least one core area:
  Finance & Controlling (FICO), Supply Chain (SCM), Procurement, or Order‑to‑Cash (OTC).
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Proven ability to lead, coach, and develop globally distributed teams (onshore, nearshore, offshore).
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• A Bachelor’s degree (4-year degree).
• Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
• Expert…