End User Support Technician Rochester, NY

Position: End User Support Technician Rochester, NY, US
Location: City of Rochester

## End User Support Technician Rochester, NY, USApply Now Find out how well you match with this jobJob ID327329

Job Title:

End User Support Technician Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
None Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local     
*
* The Opportunity:

** CACI is seeking an
** End User Support Technician
** to support our corporate customer. This is role requires you to be onsite and working core business hours. Great team with growth opportunities.

** Responsibilities:
*** Image, configure, and troubleshoot end-user computers and related hardware.
* Install, configure, and troubleshoot software applications, digital certificates, and operating system components.
* Manage incidents and service requests from assignment through resolution, ensuring a high-quality end-user experience.
* Repair and restore data files; decrypt inaccessible files; perform data migrations; and apply, troubleshoot, and validate file and folder permissions.
* Configure, maintain, and troubleshoot multifunction devices (printing, scanning, and faxing), including coordinating vendor replacements and resolving communication issues.
* Configure and maintain UPS devices and batteries; troubleshoot failures; coordinate vendor support; and plan and communicate scheduled downtime.
* Plan and execute user moves, including workstation deployment, network connectivity, and phone setup.
* Install network equipment and patch network cabling in accordance with established standards and best practices.
* Identify, analyze, and resolve network connectivity issues.
* Maintain wiring closet organization to ensure optimal network performance and compliance.
* Support, maintain, and troubleshoot physical security systems, including badging and camera systems.
* Prepare obsolete IT assets for secure disposal in accordance with company policy.
* Manage stockroom inventory, including asset tracking and periodic audits.
* Accurately document all activities in the Service Now ticketing system and consistently meet established SLAs.
* Support infrastructure initiatives, including site openings, closures, surveys, expansions, and migrations.
* Apply security patches and operating system upgrades to maintain system security and integrity.
* Support and troubleshoot mobile devices across supported platforms.
* Proactively identify, manage, and resolve technical issues within defined timelines.
* Collaborate with cross-functional IT teams to resolve complex and critical incidents.
* Plan, support, and troubleshoot local audiovisual (AV) events.
* Support acquisition and integration efforts, including network installation, cabling, troubleshooting, workstation migration (reimaging or deployment), printer installation, and UPS configuration.
* Develop, maintain, and update technical documentation, including procedures, processes, and hardware/software installation guides.
*
* Qualifications:

**
* Required:

** U.S. Citizenship with the ability to obtain a Secret security clearance.
* Bachelor’s degree or equivalent experience, with five to seven years of relevant IT support experience.
* Proficiency with Windows desktop operating systems and Dell hardware platforms.
* Strong working knowledge of Microsoft Office 365, One Drive, and Microsoft Teams.
* Solid understanding of network communications and fundamental networking principles.
* Excellent written and verbal communication skills with a strong customer service
* Ability to work effectively both independently and in a team environment with minimal supervision.
* Strong attention to detail with demonstrated analytical and problem-solving capabilities.
* Excellent time management skills and the ability to manage multiple priorities.
* Proven ability to communicate effectively with end users via phone and email.
* Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and Web Ex.
* Ability to lift and carry up to 30 pounds.
* Strong organizational skills with the ability to maintain a clean and orderly workspace.
* Desired:
** Experience supporting Bit Locker and Windows Hello.
*…