ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons

Location:

Anywhere in Country

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams as well as establish and maintain client relationships. The role will allow you to grow your consulting, technical and team leadership skills and build relationships that define your career.

As a Senior Manager you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. This position offers a unique opportunity to develop your leadership skills and expand your professional network.

Key responsibilities include:

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements and managing engagement economics effectively.

To thrive in this role you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:

• Drive and support sales activities alongside EY pursuit teams, including proposal development, engagement estimates, and sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS engagements and solution delivery, including design, configuration/development, testing and deployment phases.
• Manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with fact‑based decision making and conflict resolution.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions.
• Analyze a company's service management functional capabilities and provide leading practice recommendations and insights to strategic roadmaps.
• Strong working knowledge of Service Now’s emerging AI capabilities.
• Advise clients on practical, value‑driven AI use cases across Enterprise Service Management and Global Business Services functions.
• Lead client conversations and workshops connecting Service Now AI capabilities to business outcomes and measurable value realization.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree required;
  Master’s degree preferred.
• 5‑7 years of relevant Service Now implementation experience.
• 5‑7 years of Big 4 or equivalent consulting experience at the Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two Service Now certifications from the following list:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills (executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization).
• Ability to effectively develop presentations, functional and technical roadmaps, and present ideas to all levels of management.
• Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
• Experience leading teams and supervising others.
• Valid driver’s license in the U.S.
• Ability to travel up to 60% to meet client needs.

• Service Now Certified Master Architect (CMA) or…