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Customer Success Manager
Job in
Rochester, Monroe County, New York, 14618, USA
Listed on 2026-06-27
Listing for:
Gigs Recruiting, LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Post-Sale Project Coordinator
Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.
LPR Project Management- Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
- Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
- Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
- Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
- Monitor renewals/recerts for named accounts.
- Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
- On-time LPR delivery with compliance and customer confidence.
- Smooth onboarding independence in 90 days; high satisfaction/referrals.
- Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
- Organized project manager with customer focus; experience in coordination, installs, or ops.
- Strong communicator; tech-curious (CRM/AI a plus).
- Pass background check.
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