ServiceNow Admin/Developer Subject Matter Expert; SME
Job in
Rochester, Monroe County, New York, 14618, USA
Listed on 2026-07-01
Listing for:
Damco
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Service Now Admin/Developer Subject Matter Expert (SME)
We are looking for a skilled Service Now Admin/Developer Subject Matter Expert (SME) with 10-12 years of experience to support our direct client in the energy sector. This role requires expertise in Service Now administration and development, focusing on an on-premises ticketing tool rather than a cloud-based system. The ideal candidate will have experience in both administration and development aspects of Service Now and preferably hold relevant certifications.
Key Responsibilities:
- Provide expert guidance and support in Service Now administration and development for the client's on-premises system.
- Manage and maintain the Service Now ticketing tool to optimize workflows and ensure smooth operations.
- Collaborate with stakeholders to gather requirements, implement changes, and improve system functionality.
- Offer technical expertise and troubleshooting support as needed.
- Ensure best practices are followed in development, deployment, and maintenance of the Service Now environment.
Required Skills:
- 10-12 years in Service Now administration and development roles.
- Strong hands-on experience in Service Now administration and development, with deep understanding of on-premises deployments.
- Experience managing Service Now ticketing tool configurations and workflows.
- Strong analytical and troubleshooting abilities for resolving technical issues.
- Excellent communication skills to work effectively with remote teams and client stakeholders.
Preferred Qualifications:
- Service Now Certified Administrator or Developer preferred.
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