Information Technology Administrator

General Job Summary

Responsible for managing the maintenance, deployment and troubleshooting of all applicable IT hardware, business software and network infrastructure. This position will ensure the efficient flow of all computerized data. Much of the duties for this position require a customer-service minded individual who is focused on addressing the internal customers’ needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.

• Manages, responds to and closes out IT tickets in the work request system and troubleshoots network, software and hardware issues as they are reported. This may include resolving issues related to printers, label printer, desktop computers, phones, tablets, laptops, scanning devices, miscellaneous peripherals, offsite remote network access, software issues, etc:
• Responsible for setting up and deploying new desktop and laptop pcs
• Responsible for setting up and configuring new network users thru Microsoft Server 2019 Active Directory, as well as conducting new user IT orientations.
• Responsible for maintaining a mix of on‑premises PSTN and VoIP phone systems in our manufacturing facilities. Should be able to troubleshoot basic telephony‑related problems and deploy/move phones as the need arises.
• Responsible for maintaining the list of all IT related equipment, as described earlier.
• Responsible for documenting standard procedures for troubleshooting and installing software or setting up new hardware.
• Responsible for tracking and managing IT inventory maintained in the Plex Cloud ERP system
• Responsible for monthly review of regular IT‑related invoices for approval
• Occasionally may need to perform regular maintenance on 5 servers (eg., (MCL-DC03 - Microsoft Server 2019 set as our primary Domain Controller;
  Security System PC;
  Repartee for our Voice Mail system; MCL-DC02 – Backup Domain Controller located in Microsoft Azure cloud; and MCL-FS02 – Primary File Server located in Microsoft Azure cloud.
• Coordinates the application of upgrades, system printing, system faxing, setting up personal printers.
• As needed, works to educate fellow associates with a basic understanding of the computer, the flow of data and help them gain confidence. May occasionally be asked to assist with the creation of standard procedures for other departments
• Addresses all backup procedures and makes sure the Company is always ready to reconstruct all systems. Backups are automatically performed daily.
• Examines software applications and works to standardize Company software deployments.
• Responsible for establishing, advising and monitoring corporate policy regarding Systems and Network Security as well as Access and Use.
• Assists with other duties as assigned by supervisor/ manager.

No

Bachelor’s degree (B.A.), concentration in IT preferred

5-7 years related experience or training or equivalent combination of education and experience.

• Windows Environment training.
• Ability to work under pressure, with tight deadlines and restraints.
• Ability to communicate data via phone lines, data lines, adapters, interfaces and cabling.
• Ability to be flexible with working remotely or on‑site, and some occasional travel between our facilities may be required

• To perform this job successfully, an individual should have strong knowledge and experience working in and troubleshooting with the Windows O/S.
• The individual should have 3-4 years of experience working in a help desk support and/or customer service business environment.
• Should also have strong knowledge and experience using and troubleshooting issues related to Microsoft Office 365 products (Teams, Outlook, Word, Excel, Access, Forms) and Internet Browsers (Chrome, Edge, Firefox).
• Should have strong experience working with Microsoft Server features and roles, including Group Policy mgmt,…