IT Support Technician — LEVEL 1​/HELP DESK; In-House, Rochester NY

Position: IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)
Location: City of Rochester

# IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)
*
* Title:

** IT Support Technician — Level 1 / Help Desk (Rochester, NY)
*
* Location:

** Rochester, NY (On-site, in-house)
** Type:
** Full-time
** Pay:** $20–$24/hr (DOE)
** About the job:
** Blue Tower Technical is hiring a Level 1 / Help Desk Technician to be the first point of contact for our clients — triaging tickets, resolving everyday issues, and escalating the complex ones. A great entry point into IT with real training and growth.
** You’ll:
** answer phone/email/ticket requests
· troubleshoot hardware, software & accounts
· reset passwords & manage M365/AD users
· image & prep workstations
· document and escalate.
** You have:
** 0–2 yrs IT/help desk experience or strong aptitude
· Windows + M365 familiarity
· great communication.
** Bonus:
** CompTIA A+, MSP/help desk experience.
** Perks:
** Health & dental insurance
· 401(k) match
· PTO (2 wks min. vacation) + paid holidays
· flexible pay & scheduling
· on-call/after-hours bonuses
· stocked break room
· the coolest tech around.
** To apply**: email careers

BlueTower Technical Inc. is an Equal Opportunity Employer.
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