Help Desk Technician

Help Desk Technician – Level 1

Location:

Rochester, NY | On-Site

A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team. This is a great opportunity to build your IT career with exposure to both help desk and infrastructure environments.

You’ll start with some cross‑training in an infrastructure environment before settling into your primary role, giving you broader IT exposure than a typical help desk position. Shift flexibility is required; you’ll receive two weeks’ notice before your schedule is confirmed.

You’ll handle technical support requests from end users via phone, remote tools, and email. The team is small and the volume is high – roughly six technicians supporting a large user base. When issues can’t be resolved at Level 1, you’ll escape by creating tickets for the next tier or collaborating with Level 2 support to drive resolution.

• 4+ years of technical support experience
• Windows OS required;
  Mac experience a plus
• Active Directory experience required
• Experience supporting users via phone, remote tools, and in person
• Strong customer service skills

This is a strong foot‑in‑the‑door opportunity at a well‑established organization with real upward mobility in IT. The cross‑training component sets this apart from a standard help desk role.

This is a Contract to Hire position based in Rochester, NY.

Pay range: $24.00 – $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester, NY.

This position is anticipated to close on Jul 14, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.