Call Center Representative II
Job in
Rochester, Monroe County, New York, 14623, USA
Listed on 2026-07-07
Listing for:
University of Rochester
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces;
Schedules patient appointments and manages wait/recall lists;
Resolves patient issues and handles billing inquiries;
Provides basic technical support and ensures proper use of electronic medical record information;
Escalates appropriately to ensure calls are resolved and documented
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