IT Support Analyst: Desktop & Cloud Troubleshooter
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-07
Listing for:
Innovative Solutions
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Innovative Solutions seeks an IT Support Analyst in Rochester to provide technical support across email, phone, and chat. You'll resolve day-to-day IT issues while maintaining efficiency in a shared ticket queue and ensuring customer satisfaction.
The ideal candidate will have 1-3 years of IT experience, troubleshooting skills, and the ability to communicate effectively with customers and teams. The role offers $65,000 annually and opportunities to learn AWS cloud support skills.
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