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IT Support Analyst: Frontline Troubleshooter and Cloud
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-09
Listing for:
Innovativesol 2
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: City of Rochester
Innovative sol 2 in the City of Rochester, New York, is seeking an IT Support Analyst to provide front line technical support for customers. This role involves troubleshooting IT issues via various communication channels and maintaining a high standard of customer satisfaction.
The ideal candidate will have 1-3 years of IT experience and experience with ticketing systems like JIRA or Zen Desk. A positive attitude and a passion for problem solving are essential. You will also get the opportunity to build cloud support skills with AWS.
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