IT Systems Administrator

The Managed Services Administrator is a behind the scenes technical role designed to support, maintain, upgrade, and automate within our managed services technology stack. Someone who loves learning new technology, automation, scripting, and root cause analysis. Driven to find efficiencies and thrives on innovation and working within a team.

• Daily monitoring of internal and external managed infrastructures
• Behind the scenes support of on-site technical teams
• Liaison with software and cyber security vendors to troubleshoot, repair, and automate
• Monthly network health analysis and reporting for managed services clients
• Continual improvement of managed service alerting systems and proactive automation
• Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
• Participate in emergency on call rotation

Ability to administer the following technologies:

• Sentinel One XDR
• N-central RMM
• Working knowledge of HP, Dell, and Sonic Wall Equipment

• Pleasant and professional demeanor in all client and internal communications
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Strong organization skills and ability to operate efficiently throughout daily tasks
• Owns issues through resolution, understands when to escape a problem to another team member
• Demonstrates empathy with users and professionalism at all times
• Operates with client satisfaction in mind
• Energy, enthusiastic and results-oriented

• Bachelor’s degree in IT related discipline preferred
• 5+ years of relevant IT experience

• Sonic Wall Network Security Professional (SNSP)

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle