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Partner-Focused Software Support Specialist II
Job in
Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-13
Listing for:
ConnectWise
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Connect Wise is seeking a Software Support Specialist II to diagnose and resolve partner product issues, collaborating with cross-functional teams to ensure a positive partner experience.
The role involves assisting partners via email, phone, chat, and remote sessions, maintaining knowledge bases, and escalating complex issues to leadership. A Bachelor’s degree or equivalent and 2+ years in a related role are preferred.
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