IT Cloud Service Engineer Service Platform

Job Description

A role that provides the vision, strategy, functionality, and technology solutions for creating and maintaining distributed platforms for both public and private cloud infrastructure-based solutions. This includes designing and using flexible platforms that deliver features, functionality, and services compatible with industry-leading providers while allowing legacy systems to interact safely when required. The position requires technology research, evaluation, development, and delivery in support of infrastructure deployment solution life cycles.

The role collaborates with the Information Technology teams to lead the organization toward the deployment of technologies that may include PaaS, SaaS, hosted, and on‑premises solutions, enabling flexible, secure, on‑demand cloud‑like functionality and services while seeking cost reduction and maintaining a highly secure and flexible environment.

• Acts as a high level escalation tier for operational support in assigned technical areas.
• Conducts proof‑of‑concept testing in a lab environment.
• Creates infrastructure design documents to outline production deployments.
• Creates, updates, and maintains supporting documentation for technology standards.
• Deploys new technology to production environment.
• Designs infrastructure solutions to support business requirements.
• Ensures assigned technologies are in alignment with the business.
• Researches and implements hybrid cloud technology.
• Supports high‑level strategy for enterprise server environment.
• Works directly with business stakeholders to gather IT infrastructure requirements.
• Works with technology vendors and technical SMEs to produce corporate standards regarding assigned technology areas.
• Integrates multiple systems and/or technologies.
• Acts as a team player with a high level of interpersonal skills.
• Maintains regular reliable attendance.
• Demonstrates high standards of integrity supporting the mission and values.
• Executes good judgment and demonstrates personal accountability.
• Maintains high regard for member privacy.
• Performs other functions as assigned by management.

• Acts as a primary engineer for assigned technology areas.
• Maintains a highly performant and optimized infrastructure environment.
• Contributes significantly to budget and expenditures for assigned technology areas.
• Contributes significantly to enterprise strategy in the assigned technology area.
• Assists in the RFI/RFP process.

• Assists with mentoring of lower‑level engineers.
• Establishes business justifications for purchases made within assigned technology areas.
• Focuses on automation for job‑related tasks.
• Performs system analysis and capacity planning of computing assets.
• Acts as primary SME for assigned technology areas.
• Contributes significantly to automation workflows.
• Stays current with leading hybrid cloud technology for assigned technical areas.

• Acts as trusted advisor to the management team.
• Emphasizes technology cost optimization when designing new solutions.
• Serves as internal mentor for peers.
• Leads business critical projects efforts for IT infrastructure.
• Leads internal strategic efforts and collaborates with peers.

• In lieu of degree, seven (7) cumulative years related work experience required. Associate’s degree in Computer Science, Information Technology, or related field with four (4) years of related experience required. Bachelor’s degree preferred.
• Awareness of security, compliance, and audit policies/procedures.
• Experience with research, design, and implementation in assigned technologies.
• Infrastructure operations and infrastructure project delivery experience essential.
• Scripting and automation experience.
• Strong communication skills.
• Understanding of cloud computing infrastructure and concepts.
• Knowledge of cloud and/or on‑prem integration.
• Demonstrates intermediate knowledge of a minimum of three (3) concepts and/or tools listed below.