Level 1 Junior Systems Administrator
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-13
Listing for:
CETech
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support, Windows Server
Job Description & How to Apply Below
Job Overview
We are looking for a full‑time Level 1 Junior Systems Administrator to join our team in Rochester, NY. The role is an entry‑level position with opportunities for growth and bonuses. You will be the first line of defense in providing technical support to our clients across software, network, and hardware issues, working closely with our IT team.
Benefits- Health and dental insurance
- Life insurance
- Vacation and holiday pay
- 401(k) with company match
- Provide level‑1 support for client IT environments, diagnosing and resolving technical issues via phone, remote tools, or in person.
- Assist with hardware and software installations, updates, and troubleshooting.
- Collaborate with the IT team to maintain systems uptime and performance.
- Record incidents in the ticketing system and follow best practices for documentation.
- Details‑oriented with an organized, systematic approach.
- Quick, self‑motivated learner eager for education and training.
- Enjoys building relationships with small‑to‑medium business owners.
- Passion for delivering exceptional service and "Wow" experiences.
- Minimum of 2 years supporting Windows in a commercial environment.
- Basic knowledge of Windows, macOS and common productivity software.
- Intermediate skills:
Windows desktop OS, macOS, Windows Server. - Familiarity with network, UTM, firewalls, and inter‑intranet solutions.
- Intermediate skills:
Microsoft 365 and Google Apps. - Strong understanding of IT principles and network systems.
- Proficiency in diagnosing and resolving basic hardware and software issues.
- Excellent verbal and written communication; able to explain technical concepts to non‑technical users.
- Customer‑focused mindset and ability to work independently or collaboratively in a fast‑paced environment.
- Experience with help‑desk ticketing systems and remote support tools.
- Must have or pass CompTIA A+ within 6 months.
To apply, submit your resume and cover letter. We look forward to meeting a motivated professional ready to grow with us.
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