Call Center Representative II
Job in
Rochester, Monroe County, New York, 14611, USA
Listed on 2026-07-21
Listing for:
University of Rochester
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Answer a large volume of inbound inquiries by phone, email and other electronic interfaces;
Schedule patient appointments and resolve patient issues according to SOPs;
Handle billing inquiries and general information requests;
Provide basic technical support and ensure appropriate use of Electronic Medical Record information;
Escalate issues to Administrators, on-call physicians, Security, or Public Relations as needed
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