Service Desk Engineer

Description

At LMT Technology Solutions (), we Lead
, Manage
, and Transform businesses by delivering solutions that enable our clients to leverage technology with confidence so they can focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives.

The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Provide remote support to clients from LMT’s office by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT’s support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT’s expectations.

LMT’s compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package.

• PTO: 18 days of PTO in a year
• LMT contributes $900 a month to your Benefits Package
• LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment
• Company paid professional development opportunities for professional certifications and soft skills training
• Opportunities for community involvement