Junior Systems Administrator

Are you tired and feel like you're just a number at your current job? Do you want to come work for a company where your opinion matters and your voice is heard?

We are looking for a full-time highly motivated and personable Level 1 Junior Systems Administrator to join our team! This is a full-time position with opportunity for bonuses. You will qualify for health and dental insurance, life insurance, vacation, holiday pay, 401k with company match. This is a work in the office position based in Rochester, NY.

As our Level 1 Junior Systems Administrator, you'll be the first line of defense in providing technical support to our clients. Your role is pivotal in ensuring seamless operations for our clients' IT environments. Whether it's troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations, you'll be the hero our clients rely on. With your strong problem-solving skills and dedication to customer satisfaction, you'll diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically.

Collaborating closely with our IT team, you'll contribute to maintaining our clients' systems up-to-date and running smoothly. This role offers the opportunity for personal growth, technical development, and becoming an integral part of our supportive team.

• Wants a company that truly CARES about its customers and employees.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
• Likes to work in a company where your input, contributions and ideas will directly impact the company’s growth and success.
• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
• Enjoys having conversations with (and helping) small to medium business owners.
• Loves building relationships with people and providing a true “Wow” experience.

We are a fast moving and growing business.

The MSP (Managed Service Provider) industry is expected to grow 70% in the next three years.

CETech voted #1 Best Outsourced IT company by the RBJ 2020, 2021, 2022, 2023, 2024, 2025

CETech voted #1 Best Cybersecurity company by the RBJ 2020, 2021, 2022, 2023, 2024, 2025

We grow minimally 20% a year. We train our employees. We do IT right and we have fun doing it!

Minimum of 2 years of experience supporting Windows in a commercial environment.

• Basic knowledge of operating systems (Windows, macOS) and common productivity software.
• Intermediate Level: Windows desktop OS skills
• Intermediate Level: Apple MacOS skills
• Beginner-Intermediate Level: Windows Server
• Beginner-Intermediate Level: Network, UTM, Firewalls, Inter-intranet
• Intermediate Level: MSO
  365 and Google apps
• Strong understanding of information technology principles and network systems.
• Proficiency in diagnosing and resolving basic hardware and software issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a dedication to providing exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with help desk ticketing systems and remote support tools.
• Must have good troubleshooting skills, ability to self manage and find solutions
• Must have or pass CompTIA A+ exam within 6 months