Applications Administrator, System Quality

Location: City of Rochester

## Applications Administrator, System Quality Apply remote type:
Hybrid locations:
Helen Wood Halltime type:
Full time posted on:
Posted Todayjob requisition :
R273466

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
** Job Location (Full Address):
** 255 Crittenden Blvd, Rochester, New York, United States of America, 14642
** Opening:
** Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:600224 SON Ctr Nursg Entrepreneurship

Work Shift:

UR - Day (United States of America)
Range:

UR URG 111

Compensation Range:$64,200.00 - $96,200.00
* The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
*** Responsibilities:
** The Application Administrator II which is similar to a Quality Assurance and Production Support role is responsible for independently ensuring the highest possible level of quality in the Center for Employee Wellness software systems, as well as the integrity of the data collected. Under general direction and with latitude for independent judgment and initiative, this role will bring experience in manual and automated testing methodologies, and will be able to independently formulate strategies to ensure quality of systems supporting the Employee Wellness Program.

Production support, ensuring data feeds integrate correctly, tier 2 issue resolution, and customer interaction to resolve issues.
** ESSENTIAL FUNCTIONS
** Application quality assurance and testing
* Validate persisted data using SQL queries and other available tools. Execute manual and automated test procedures in accordance with testing plans, to ensure system quality.
* Independently perform ad-hoc testing to discover weakness that were not considered in the original design.
* Assist developers in duplicating defects.
* Proactively review messaging and website content for accuracy.
* Provide accurate, clear and concise reporting of defects found during testing.
* Re-test to ensure that all reported defects have been addressed.
* Perform regression testing to ensure that no new defects have been introduced in areas not necessarily covered by the test plan.

Production support and incident investigation
* Configure and maintain automated tasks, including data import / export, outbound messaging (email & SMS) and system maintenance, etc.
* Deliver custom report requests (ad-hoc reporting)
* Own investigation of escalated application and data issues.
* Diagnose customer-reported errors, failed processes, incorrect results, and unexpected system behavior.
* Review logs, jobs, database records, interfaces, and configuration information to identify root causes.
* Determine whether issues require data correction, configuration changes, software changes, or customer action.
* Coordinate resolution with developers, the customer-experience team, vendors, and other technical staff.
* Document findings and resolution steps so recurring problems can be handled more efficiently.
* Participate in occasional complex customer conversations when technical expertise is required.
* Create and maintain administrative and troubleshooting reports.

Troubleshooting
* Become an expert on operation of the system from the perspective of all types of users (i.e. Client, Admin, etc.)
* Provide 2nd tier support, backing up Customer Service Help Desk.
* Provide reports that will empower 1st tier support personnel.

Planning
* Research and recommend testing tools and methodologies to the team to ensure that the system developed by the team meets optimal performance metrics.
* Stay current with industry best-practices in manual and automated testing of software systems.
* Collaborate with stakeholders, management, and development team to clarify requirements for new features.
* Independently develop comprehensive test plans that will be used to prevent system defects, and ensure system quality.
* Determine boundary testing scenarios and integrate those with test plans to ensure quality of user-supplied data.
* Design develop and implement automated and manual testing procedures.
* Critically review feature requests for testability and provide feedback to stakeholders and development team.
* Communicate status of assigned tasks to team and management.
* Understand and document system configuration changes and updates.

Deployments
* Collaborate with IT team and customers regarding the best time and method for implementation of system updates and configuration changes.
*…