IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY

About Cirona Labs Cirona Labs is a cannabis manufacturing operation building out modern IT and data infrastructure to support production, compliance, and growth.

About the Role We're hiring an IT Associate to be the hands-on technology presence at our Rochester facility. The role spans three areas: day-to-day hardware and help desk support, administration of our ERP system to keep it aligned with how production actually works, and management of our other software vendors. It's a role with real ownership from day one and room to take on more as our infrastructure grows.

What You'll DoHardware & Help Desk Serve as the on-site point of contact for hardware: laptops, printers, scanners, cameras, and production floor devices

Manage the day-to-day help desk queue for IT support requests

Troubleshoot and resolve network connectivity issues (WiFi, wired, guest access)
Provision and support new hires: laptop setup and management, account provisioning, basic Google Workspace administration

Maintain documentation of on-site equipment, configurations, and recurring issuesERP Management Learn our ERP system deeply: how it works and how production teams actually use itWork directly with end users on the floor to understand their needs, pain points, and workflows

Configure and maintain the ERP so it matches real production needs: users, permissions, workflows, data quality

Serve as the first line of support for ERP questions and issues, coordinating with the vendor when needed

Vendor & Systems Support Help manage our other software vendors (support requests, licenses, renewals)
Coordinate with the Manager of Data Engineering & IT on larger infrastructure projects (network upgrades, system replacements/migrations, security initiatives)
Escalate complex issues appropriately rather than letting them stall

What We're Looking ForA technical foundation: coursework, personal projects, tinkering, an internship, or an early IT-adjacent job Genuinely hungry to learn: you dig into problems until you understand them, not just until they're closed

Naturally notices what's broken or inefficient and wants to fix it, rather than waiting to be told Strong attention to detail: you catch the small stuff before it becomes a bigger problem

Able to take ownership on-site day-to-day, with regular check-ins and support from IT leadership

Comfortable talking with non-technical users to understand what they actually need Basic understanding of networking concepts (WiFi troubleshooting, DHCP, printers on a network), or a strong ability to learn it fast Systems-oriented thinker who's comfortable using AI tools to work faster and smarter, not just execute tickets manually

Reliable, hands-on, and comfortable in a manufacturing/warehouse environment

Growth Path This role is designed to grow. As you master the day-to-day, you'll take on more responsibility across Google Workspace administration, networking, and deeper ownership of our business systems, with direct mentorship from the Manager of Data Engineering & IT.Nice to Have Coursework or certifications in IT, computer science, or a related field

Exposure to enterprise networking or security equipment

Exposure to ERP, inventory, or business systems

Interest in analytics or data work is a plus, but not required

Compensation $24.04 to $28.85/hour Cirona Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.