Senior Systems Engineer

What you get to do! Escalation Support & Availability

• Own and resolve Tier 3 incidents involving hardware, software, identity, endpoints, and infrastructure.
• Monitor system health, diagnose root causes, and implement permanent fixes to maintain uptime.
• Serve as the final resolution point for complex, high-impact technical issues.

• Lead end-to-end delivery of enterprise initiatives, including system migrations, new implementations, upgrades, and modernization efforts.
• Design, configure, upgrade, manage, and solve systems across on-premises, hybrid, and cloud environments
  .
• Partner with collaborators to gather requirements, design solutions, implement changes, document outcomes, and complete operational handoff.
• Establish and enhance standard processes for system design, testing, implementation, security, and operational support
  .

• Design and support solutions across Microsoft Azure, AWS, and Microsoft 365 within hybrid and multi‑cloud environments.
• Administer Microsoft Entra , including Conditional Access, Privileged Identity Management (PIM), identity governance, and MFA.
• Support Microsoft 365 collaboration and productivity services including Teams, SharePoint Online, Exchange Online
  , Intune
  , and Defender
  .
• Integrate identity and access controls across Azure, AWS, and on‑premises environments
  , supporting secure authentication, authorization, and least‑privilege access.
• Lead cloud and collaboration migrations, including on‑premises to cloud
  , tenant‑to‑tenant
  , and post‑acquisition integrations.

• Administer and support Windows 10 and Windows 11 enterprise endpoint environments
  , including mixed or partially migrated deployments.
• Design, monitor and support Windows Server environments up to and including Windows Server 2022
  .
• Support Active Directory
  , DNS, DHCP, certificates, and core identity services.
• Administer virtualization platforms including VMware and Hyper‑V.

• Design and support hybrid architectures spanning on‑premises infrastructure and cloud platforms.
• Work within multi‑forest Active Directory
  , multi‑tenant Microsoft 365
  , and multi‑cloud environments (Azure, AWS, VMware).
• Partner with software development and digital teams to ensure infrastructure enables secure, scalable solutions.

• Design and support network infrastructure including firewalls, VLANs, VPNs, routing, switching, and access points
  .
• Administer and support Fortinet network and security equipment
  .
• Implement security‑first architectures aligned with Zero Trust principles
  .
• Support regulated environments including Microsoft 365 GCC High
  , Azure Government
  , and AWS Gov Cloud
  .
• Participate in environments where FedRAMP and other regulatory requirements may apply.

• Drive automation and scripting to improve reliability and reduce manual effort.
• Create and maintain Standard Operating Procedures (SOPs),
  knowledge base articles
  , and fixing guides
  .
• Provide clear ticket communication and technical guidance to collaborators.
• Mentor and support other IT and technology teams across the organization.

• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• 7+ years delivering enterprise IT solutions end‑to‑end.
• 7+ years diagnosing and resolving complex IT issues.
• 5+ years of hands‑on experience managing Microsoft Azure environments.
• Hands‑on experience supporting Windows 10 and Windows 11 enterprise environments
  , including upgrade planning and mixed deployments.
• Experience handling Windows Server environments up to Server 2022
  .
• Deep experience with Microsoft 365
  , including Entra , Teams, SharePoint, Intune, Defender, and Exchange.
• Strong experience with Active Directory
  , DNS, DHCP, certificates, and hybrid identity.
• Experience designing and supporting hybrid, multi‑forest, multi‑tenant, and multi‑cloud architectures
  .
• Hands‑on experience supporting regulated government cloud environments, including Microsoft 365 GCC High, Azure Government, AWS Gov Cloud, and environments aligned to FedRAMP and/or ITAR requirements.
• Strong…