Sr. Systems Engineer, IT​/OT

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Professional Rochester, NY, US

$ To $ Annually

RED-Rochester LLC, is the primary utility provider and district energy supplier for the 1,200-acre Eastman Business Park, one of the world’s most comprehensive industrial campuses located in Rochester, NY. RED-Rochester owns and operates a highly reliable and efficient utility infrastructure that delivers a full suite of services - utilizing high pressure industrial boilers and a gas turbine-supporting electricity, steam, chilled water, and other critical utilities across the park.

These services are distributed through a dedicated microgrid and industrial systems designed to meet the demands of diverse industrial and commercial tenants.

Through our unwavering commitment to safety, reliability, environmental stewardship, and community, we strive to be a trusted utilities provider that drives sustainable development, powers progress and leads the way towards a greener and brighter future.

Responsible for the reliable, secure, and cost-effective design and operation of RED’s IT/OT systems. Must ensure efficient and productive utilization of financial resources and IT/OT assets to minimize unplanned downtime and avoid impacting utility plant operations. Must ensure best practices are followed to implement effective cybersecurity for RED’s IT and OT infrastructure. Must follow all company procedures to maintain a safe workplace and comply with all regulatory requirements.

• Ensure all IT and OT systems are highly reliable and cost effectively maintained.
• Engineer networks for IT and OT systems - design and implementation of network segmentation, configuration of network switches and firewalls, identification and remediation of network vulnerabilities, designing and implementing in-house expansion and upgrades of network equipment, etc.
• Act as owner of RED’s Operational Technology (OT) PWCS cybersecurity monitoring/backup/patching system- deploy patches to control system servers/workstations/controllers, design and implement monitoring of control system assets and network equipment, utilize existing cybersecurity tools to monitor systems, and recommend/implement additional monitoring to improve security and reliability.
• Support other departments within RED that require new software applications/tools - vet new tools for security and functionality with existing systems, design integrations with existing systems and support implementation of new applications.
• Coordinate external vendors to perform annual IT cybersecurity assessments and penetration testing. Work independently and with other IT staff to remediate physical, network, server, application, and end-user issues identified during testing.
• Manage vulnerability scanning tool and remediate issues identified by the tool.
• Develop disaster recovery plans for IT network, IT applications, Windows Hybrid 365 environment, and OT network. Perform periodic disaster recovery exercises.
• Administer RED’s Windows Hybrid M365 environment and Intune device management.
• Manage RED’s various IT & OT servers (both physical and virtual, both Windows and Linux operating systems).
• Administer company-provided cell phones and VOIP phone system.
• Administer security camera system and provide front-line troubleshooting for camera issues.
• Administer physical access control system and provide front-line troubleshooting for access control issues.
• Develop and implement effective IT Preventative Maintenance (PM) programs to improve equipment reliability (patching, hardware cleaning, periodic upgrades, etc.)
• Administer nearly all cloud-based and locally-hosted applications used by the company:
  VelocityEHS, Tags Pro, Bluebeam, M365, OSIsoft PI system, Maximo, Compliant Pro, ESRI ArcGIS, AutoCAD, CEMS, etc.
• Along with other IT staff, act as support escalation point when our MSP helpdesk is unable to resolve end-user issues. (Users are directed to our MSP for basic/primary…