IT Associate

Description

TEKsystems' client in Rochester NY is looking to hire a IT Associate on a contract to hire basis. This role supports day-to-day technology operations with an emphasis on end‑user computing, workstation and laptop support, help desk services, and the development and administration of online donor platforms, including the ANDAR/ePledge system. The position delivers hands-on technical assistance to ensure reliable and effective technology use across the organization.

Responsibilities include maintaining and supporting computer systems, applications, and peripheral devices; assisting and training staff; and contributing to the setup and execution of online donor and pledging initiatives.

PRIMARY RESPONSIBILITIES:

+ Deliver prompt, high-quality customer service and technical assistance

+ Train and support staff on hardware, software, and internal business applications

+ Prepare, install, and configure computers, peripherals, and related equipment

+ Track and maintain technology assets and inventories

+ Provide technical support for meetings, presentations, and events (internal and external)

+ Evaluate user challenges and recommend practical technical solutions

+ Document support requests, resolutions, and internal processes

+ Maintain operating systems and associated applications

+ Install, support, and troubleshoot desktop and laptop environments

+ Identify system changes or upgrades and implement necessary adjustments

+ Configure and deploy phones, computers, and related technology

+ Monitor and manage software licenses and usage

+ Support, maintain, upgrade, and troubleshoot network server infrastructure

+ Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, Form Assembly)

+ Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success

+ Train employees on technology systems and office equipment

+ Produce and distribute system and campaign reports

+ Participate in assigned technology-related projects

+ Coordinate and work in partnership with IT teams as needed

+ Uphold and reflect the mission and values of United Way in all work

+ Perform additional duties as required

KNOWLEDGE, SKILLS, AND ABILITIES

+ Strong analytical and troubleshooting abilities

+ Effective collaborator and team participant

+ Clear and professional verbal and written communication skills

+ Ability to work independently and take initiative

+ Solid technical aptitude and confidence working with technology

+ Strong organizational and time‑management skills

+ Willingness and ability to learn new systems and tools

Skills

Technical support, Support, Help desk, Service desk, Remote support, Help desk support, Hardware, Customer service, Troubleshooting, Windows, Active directory, Helpdesk troubleshooting, Windows 10, Phone system, Phone support, Outlook, Microsoft, Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system

Additional

Skills & Qualifications

Required:

Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience

Preferred:

Bachelor's degree in a related discipline

Industry certifications such as Microsoft credentials and/or CompTIA A+

Experience Level

Entry Level

If you feel you are qualified for this position, please submit your resume and a recruiter will reach out!

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rochester,NY.

Final date to receive applications

This position is anticipated to close on Sep 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North…