OCR CTMS Application Administrator

Location and Compensation

Job Location (Full Address): 265 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening:
Worker Subtype:
Regular Time Type:
Full time Scheduled Weekly

Hours:

40 Department: 400990 Clin & Trans Science Institute

Work Shift:

UR
- Day (United States of America) Range: UR URG 110

Compensation Range: $61,000.00 - $85,400.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

As a community, the University of Rochester is defined by a deep commitment to Meliora
- Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

The Application Administrator I builds, maintains, monitors and audits multiple cloud application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Follows recommended architecture standards related to applications. The Application Administrator I within the Office of Clinical Research (OCR) is one of the primary contacts for all OCR managed system-related activities.

The Application Administrator I is responsible for working with diverse levels of staff to maintain and improve the functionality and use of the OCR managed cloud systems, and assure the business strategy is driving system use and requirements. This role, working with OCR team members, will serve as a “communications hub” to facilitate dissemination of information to the OCR managed system users, clinical trial team members, central services teams, and senior leadership.

This role will be collaborating with other departments across the institution as well as OCR team members, reporting to the Sr. Application Administrator and the Director of the Office of Clinical Research. Within the Role the Application Administrator I will be responsible for creating new user accounts in the various OCR managed systems, field issues and requests that come in from the OCR’s user base, create robust data reporting using a Sigma-based cloud application interface, update/upgrade the various systems, provide Quality Assurance updates to the user base, etc.

Provides technical support for Advarra Cloud non-production and production environments, including troubleshooting and remediation of technical issues, data manipulation and reporting, etc. Researches and answers technical application, database, server and security configuration questions. Works with various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with team members alongside vendor technical support to provide performance tuning on application, database, server and security settings and features.

Plans, tests and delivers application upgrades for Advarra Cloud non-production and production environments. Appropriately use tools to efficiently manage data migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades. Performs new feature testing and…