Senior Engineer, Document and Risk Management Systems

Technology Services team is integral to maintaining the Firm's overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm's offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events.

Technology Services plays a significant role in supporting the Firm's systems and people.

The Senior Engineer, Document & Risk Management Systems is responsible for managing the ownership of configuration, deployment, management and administration of certain third-party enterprise systems and custom in-house applications/services, both on-prem and in the Cloud. The Senior Engineer, Document & Risk Management Systems will provide technical leadership for the support and implementation (and upgrades) of those applications and their related environment/servers (both on-prem and Cloud), with a particular focus on key legal enterprise platforms such as iManage and Intapp and their associated integrations and APIs.

The roles and responsibilities of this job include:

• Installation, management and technical ownership of both MS-Windows and Linux based application/web/database servers (both on-prem as well as Cloud)
• Implementation of applications to DBMS Servers ( MS-SQL Server, Linux etc )
• Implementation & Third-Level support for critical Third-party and custom enterprise systems
• Develop/enhance and enforce Firm standards and policies as it relates to Software Management and Deployment
• Coordinate scheduling of maintenance tasks needed to ensure Application availability and optimization.
• Ensure data integrity and availability through implementation of security, backup, and recovery plans and controls.
• Interface with legal and administrative staff to understand business needs and assess, coordinate, and oversee deployment of solutions while providing technical leadership
• Assure that a clear planning process is followed, including a well-defined scope of deliverables, and a continuous communication process to manage client expectations.
• Proactively report project risks and deliverable issues to superiors and clients for immediate mitigation or resolution.
• Maintain and assist with Vendor relations
• Work with Business teams to develop and direct multi-year roadmaps of critical applications
• Continually Enhance technical skills through training, seminars, and education in new server-side technologies and environments.

The qualifications for this role are:

• Strong hands-on experience in administration of MS-Windows and Linux application server(s) - App/Web and Database servers
• Experience in writing Powershell scripts used for app/system deployment and administration tasks
• Experience deploying and utilizing APIs, including Web services (REST), RPC protocol
• Experience with Application Architecture including Cloud Applications and Integrations;
  In Hybrid & Multi-Cloud Deployments
• Experience with Application/Server/Performance Troubleshooting
• Experience with Web Site Management (IIS & Apache )
• Experience with performance monitoring, database optimization, and index utilization.
• Demonstrate excellent written and verbal communications skills and ability to facilitate work efforts.
• Demonstrate ability to work productively with a wide range of people. Ability to effectively present information to customers and senior management.
• Ability to manage project commitments to ensure that the project comes in on time and within budget.
• Experience with the following technologies a definite plus
  • iManage (Cloud and on-prem), including configuration, administration, upgrades and integration via APIs
  • Intapp Walls (Cloud and on-prem, Intapp Open, Intapp Activity Tracker
  • DBMSs
  • SSRS
  • Integration platforms
    - Boomi, Integration Builder
  • API Tools
    - Python, Postman, R
  • Monitoring/Auditing tools
    - Solar Winds, SQL Sentry, Splunk, Cyber Ark
  • Experience integrating AI services or platforms with legal-specific applications (for example iManage, Intapp or related systems) through APIs, web services or middleware.
  • Hands-on experience developing or supporting APIs in the legal or professional services space, including secure integration patterns, authentication/authorization and data governance considerations.
  • Knowledge of AI concepts and how they apply to application integration, including AI-driven routing, automation and optimization of enterprise…