Sr. Training & Onboarding Specialist - Hybrid

Mindex is looking for an experienced Training & Onboarding Specialist to deliver engaging, high-quality learning experiences for customers across our K–12 product suite, including School Tool, Advanced Analytics, Mindex Integration Platform, Clear Track, and MTSS Edge.

As a key member of a cross-functional implementation team, you’ll work closely with customers and internal partners to ensure training supports project goals, product configurations, and district workflows. You’ll also provide ongoing education through instructor-led training, certification programs, and learning resources that help customers strengthen their skills, adopt new features, and get the most value from our products.

Compensation

$60,000 - $90,000

• Serves as the team representative for implementing districts, partnering with customers andinternalteams to develop and execute configuration and training aligned to district workflows, onboarding objectives, and product adoption goals.
• Facilitates and adapts training in a variety of formats, including virtual and on-site instruction, webinars, workshops, and one-on-one coaching, to meet customer needs.
• Serves as a subject matter expert (SME) indesignatedproduct areasby maintaining expertise in product functionality, updates, releases, and evolving customer workflows and provides guidance to customers and internal teams.
• Collaborates with internal teams to develop and maintain training materials, onboarding guides, presentations, videos, quick reference resources, and customer-facing documentation.
• Partners with Strategic Account Managers to analyze customer feedback,support trends, and implementation challenges to identify opportunities for improved education, enablement, and product adoption.
• Assists with customer education initiatives, including user groups, workshops, webinars, conferences, certification programs, and other learning events.
• Mentors new team membersby providing coaching, sharing best practices, supporting complex customer engagements, and contributing to team capability development.
• Contributes to departmentalobjectivesand key results (OKRs).
• Demonstrates an AI-first mindset by effectivelyleveragingAI-assisted tools and technologies to enhance productivity, accelerate problem-solving, improve quality, automate routine tasks, and drive innovation in the delivery of solutions and services.

• Strong presentation, facilitation, and communication skills, with the ability to effectively deliver training and explain technical concepts to diverse audiences in both virtual and in-person environments.
• Strong organizational, project coordination, and time management skills, with the ability to manage multiple customer engagements and priorities simultaneously.
• Customer-focused mindset with exceptional relationship-building, collaboration, and stakeholder management skills.
• Strong problem-solving abilities and the flexibility to adapt training and communication approaches based on customer needs, learning styles, and organizational goals.
• Familiarity with learning technologies, Learning Management Systems (LMS), andwebinarplatforms preferred.
• Demonstrates sound judgment in the ethical, secure, and compliant use of AI technologies while protecting confidential, customer, and company information.
• Maintains awareness of emerging AI capabilities, tools, and best practices and proactively identifies opportunities to apply them in the workplace.
• Identifies opportunities to use AI to streamline workflows, reduce manual effort, improve efficiency, and increase business value.
• Uses AI to augment expertise and decision-making whilemaintainingownership, accountability, and professional judgment for final work products and outcomes.

Education & Experience

• Bachelor’s Degree…