Senior IT Technician

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Information Technolo Rochester, NY, US

19 days ago Requisition

Salary Range: $70,000.00 To $95,000.00 Annually

Century Mold has a significant North American footprint and currently has five manufacturing facilities, two sales and engineering offices and a Tool Shop, supporting sales of $220 million plus.

At Century Mold, we don't just mold parts, our customers come to us with their toughest challenges … and we mold solutions. The plastics industry is full of challenges and the Century Mold team prides themselves on their problem-solving capabilities. We strive to provide and deliver more not only for our customers but for our team as well.

The Senior IT Technician provides on-site technical support for Century Mold’s Rochester, NY facilities, helping ensure that end-user systems, manufacturing technology, infrastructure, and business applications operate reliably and securely. This position serves as an experienced, hands‑on member of the IT Operations team, independently resolving technical issues while coordinating with internal specialists, external vendors, and the company’s managed service providers.

This is a broad technical role requiring experience across desktop support, Microsoft environments, endpoint administration, servers, printers, and network troubleshooting. The successful candidate will bring a strong technical foundation, adapt quickly to Century Mold’s systems and processes, and take ownership of unfamiliar problems without requiring extensive platform‑specific training. The role will also support access management, cybersecurity remediation, technology deployments, documentation, and infrastructure projects across Century Mold’s corporate and manufacturing environments.

• Provide on-site Tier 2 and Tier 3 support for workstations, mobile devices, printers, servers, business applications, and production systems.
• Troubleshoot and resolve hardware, software, connectivity, authentication, and performance issues across office and manufacturing environments.
• Administer Microsoft 365, Active Directory, Entra , user accounts, security groups, permissions, and related access controls.
• Deploy, configure, maintain, and replace laptops, desktops, peripherals, and other endpoint equipment.
• Support endpoint management, software deployment, patching, configuration compliance, and security remediation activities.
• Diagnose network issues involving switches, wireless access points, VLANs, firewalls, cabling, and internet connectivity, escalating advanced issues when appropriate.
• Support local servers, network equipment, conference‑room technology, cameras, access‑control systems, and other facility technology.
• Assist with cybersecurity operations, including vulnerability remediation, incident response, log review, access reviews, and implementation of security controls.
• Support compliance activities associated with CMMC, ISO 27001, and company security standards.
• Coordinate with managed service providers, vendors, and remote IT personnel to resolve incidents and complete technical projects.
• Participate in hardware refreshes, system rollouts, infrastructure upgrades, site deployments, and other IT initiatives.
• Create and maintain technical documentation, asset records, support procedures, system configurations, and network diagrams.
• Provide professional, customer‑focused support while communicating clearly with both technical and non‑technical employees.
• Train users on company systems, security practices, and approved technology tools.
• Manage assigned work independently, prioritize competing demands, and take…