Technical & Application Support Specialist

As a Technical & Application Support Specialist for our client, you won’t just answer tech support tickets—you’ll solve complex technical puzzles, collaborate directly with corporate partners, and empower non-technical users to succeed. If you’re a natural problem-solver with a background in Windows, SQL, and basic networking who thrives in a collaborative, work-life-balanced environment, your next role starts here.

• Role: Technical & Application Support Specialist
• Location: Hybrid-Friendly (2 days/week in office; Occasional travel for installs/training)
• Culture: Purpose-driven, flexible, supportive, and strong focus on work-life balance

Our client is a global leader in community safety, building solutions, and business process automation. They offer a diverse, highly supportive team culture where employee growth and well-being are prioritized alongside customer satisfaction.

• High Autonomy & Variety: Balance remote technical troubleshooting with opportunities to assist in pre-sales demos, user training, and software launches.
• Direct Path to Growth: Expand your technical skill set in SQL, scripting, and enterprise content management systems while working side-by-side with senior developers.
• Value-Based Culture: Join an organization that values creativity, innovation, and genuine work-life balance over burnout.

In this dynamic client-facing technical role, you will:

• Resolve Complex Technical Challenges: Provide top-tier remote support for enterprise content management and automation applications using advanced troubleshooting and SQL queries.
• Automate Business Workflows: Use creative problem-solving to help clients streamline internal processes and optimize software utilization.
• Empower End-Users: Deliver clear, friendly technical guidance across phone, web, and email, while occasionally conducting on-site software installs and user training.
• Optimize Knowledge Systems: Build out technical documentation and escalation pathways to continuously improve first-contact resolution rates.

We are seeking an up-and-coming customer-centric technician with a strong technical foundation and a passion for learning.

• Experience: 2+ years of hands-on experience providing desktop/server application support, or installing/troubleshooting PC and network environments.
• Core Technical
  
  Skills:
  
  Strong knowledge of Windows Desktop/Server OS, basic networking principles (DNS, DHCP, TCP/IP commands), and SQL/database concepts
  .
• Communication & Support: Exceptional verbal and written communication skills with the ability to explain complex technical concepts to users at all skill levels.
• Flexibility: Self-motivated mindset with the ability to manage multiple priorities and a willingness for occasional travel for client events or installations.

If you are looking for a rewarding, supportive environment where your technical skills directly help communities thrive, we want to hear from you.