IT Systems Co-op

SRA’s mission is tolevel up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself onmaintaininga culture where team members have a shared sense of support and belonging, consistent withour It’sPersonal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture.

SRA has twice been nameda Best Place to Work by the Philadelphia Business Journal.

These Essential Functions, Requirements, and Skills are guidelines. If you are a candidate who does not meet this exact job description but candemonstrateexcellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply. SRA values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

Security Risk Advisors (SRA) is looking for anIT Systems Coordinator Co-opto provide ITexpertisein deploying and supporting employee systems both on-site and remotely, andassistwith the IT Support function within SRA. TheIT Systems Coordinator Co-opwill collaborate with other team members to providetimelysolutions to user problems, provide information and recommendationsregardingconfigurations and installations, and develop strategies for improving IT processes company wide.

Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues.

• Respond proactively to production issues (e.g., user needs, software and hardwareupdates, networked hardware installation). Follow up with internal customers toensure their systems are functional.

• Set up new employees with the correct access to systems and equipment.

• Reportuser feedback and potential product requests.

• Work with vendors to troubleshoot issues or to analyze new products.

• Be responsible forIT asset tracking (phones/laptops)

• Configure and install new computers using standard softwareimageand packages. Migrate existing users from old to new hardware.

• Move/Add/Change activities,maintainingaccounts for end users as directed by documented procedures and policies, software installs, and various IT requests.

• Work primarily on-site at SRA’sPhiladelphia/ Rochesteroffice, five days a week.

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This joboperatesin a professional office environment, and all co-ops are expected to work in the office every day. This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required totalk and hear; use hands to finger, handle, or feel; and reach with hands and arms. The employeefrequentlyis required tostand and walk. This is alargely sedentary role.

Candidates with disabilities are encouraged to apply and emailcareersith any questions. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.

This is atemporaryfull-time position and hours of work and days are Monday through Friday 8:30am to 5pm.

Occasional evening and weekend work may berequiredas job duties demand.

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• Punctuality…