System Support Specialist II

Join Toshiba America Business Solutions as a Systems Support Specialist II, Rochester, NY

Responsible for client systems support (remote) troubleshooting and array of routine technical problems related to networks, connectivity, systems and applications.

• Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information in order to identify root cause analysis of the problem.
• Work with customers to resolve technical issues.
• Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
• May be required to visit customer site occasionally.
• May provide support and training to customers in loading drivers, adding workstations, software applications and other instructional use information.
• Stay abreast of current technology, through reading and formal training, webinars and research.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner.
• Perform other related duties as assigned.

• High School Diploma or GED.
• Minimum of 3-years of related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
• Must be customer service oriented.
• Valid Driver's License and must be able to travel to sites periodically.

• Hourly range $21.00 to $23.00 depending on experience
• Monthly bonus based on performance

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommod to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.