Technical Content Developer II

Location:

Rochester, NY , On-SIte

Monday - Friday, 8:00am-5:00pm

$31.00-$36.00 hourly, based on experience.

OGP Services Technical Content Developer II is responsible for independently creating, maintaining, and improving technical content that supports the installation, calibration, maintenance, and all service-related topics of QVI-designed products. This role also plays a key part in monitoring documentation effectiveness and supporting the team’s success in meeting content development metrics and delivery standards.

• This role is inclusive of Technical Content Developer – Level I
• Establish high level of proficiency with company’s documentation and media creation software platforms to include training, troubleshooting issues to resolution, submitting IT support tickets, and reporting.
• Create accurate and timely documentation work tickets, ensuring a prioritized backlog of 60days is maintained for content review meetings.
• Demonstrate technical knowledge of company product lines by establishing and maintaining platform matrices for key components including Install, Motion, Lighting, Optics, Electronics, and Accessories.
• Maintain and organize digital Documentation Libraries to include proper revision control and reference material.
• Create Documentation/Video Templates, Style Guides, and other content standards to utilize during content review meetings to meet stakeholder’s requirements.
• Establish and maintain key relationships within the organization to ensure high levels of content collaboration and information accessibility/sharing are maintained.
• Notify both internal and external stakeholders when new documents have been approved for publication and complete all publishing requirements.
• Additional related tasks or duties assigned by management.

• High School Diploma required.
• 2-year degree in a technical discipline or related field preferred.
• 4+ years of experience in technical writing, documentation, or instructional content development in a technical or engineering environment.
• Demonstrated ability to write for a technical audience with clarity and precision using structured authoring tools and visual media.
• Familiarity with content development KPIs and experience contributing to metric-based performance goals.
• Advanced knowledge of Microsoft Office, Adobe Acrobat, and photo/video editing tools. Familiarity with Mad Cap Flare and SharePoint preferred.
• Strong organizational and project management skills; experience supporting or leading content development projects.
• Self-motivated, detail-oriented, and capable of working independently while also mentoring and supporting peers.

• Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift).
• Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)

• 10 paid holidays each year
• Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years

• Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
• Employer-paid Short-Term & Long-Term Disability Insurance
• Employer-paid Life Insurance
• QVI 401k Retire Savings Plan:
  Up to 5% gross wages
• Tuition Reimbursement: up to $7,000 annually
• College Scholarship Programs for employee dependents
• Annual discretionary bonuses (for non-commission roles)
• $1,500 Employee Referral Bonus

• Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash…