College Intern - Summer - Desktop Support

Job Description:

Summary:

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts.

Interns may work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs.

• This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week).
• Interns may reside in either a technical or non-technical area.
• Development workshops are provided to help with the transition from school to the corporate environment.
• Housing is not provided as part of our program.

Essential Accountabilities:

• Specific duties will vary by assignment; specific divisional callouts are listed below.
• Primary project will be working on the laptop refresh program. The intern will be prepping laptops in our Desktop Lab in Syracuse.
  
  Prepping the laptops includes, Imaging, installing software, and assisting the users with any transfer of data. They will be reaching out to employees in the Syracuse region to schedule time to come in to get a new laptop. The incumbent will be working with our Syracuse Desktop Team members but will largely be working independently once trained with the tools needed to perform the task.
• Works with a mentor and supports key strategic projects.
• Completes work assignments based on business needs, departmental priorities, and individual qualifications.
• Performs a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects.
• Creates and delivers presentations at completion of internship.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintain confidentiality and protection of member privacy in accordance with the company policies.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

• Desired Majors/Degree Programs Include:
  Computing Sciences & Information Technology (i.e. Computer Science, Software Engineering, IT Networking, Cybersecurity, etc.) or similar degree programs. (Position Specific Majors/Degree Programs identified by manager (ending with 'or similar program(s)'))
• Preferred (but not required) experience with:
  Intern will be coordinating and scheduling with our end users so good organizational skills are a must.
  Excellent Communication skills are also important in this role as the intern will be meeting with users from all levels of the organization.
  Prior experience in a tech support role (college Help Desk for example) would be good but not required.
• High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences and interface with staff at all levels of the company.
• Ability to multitask in a fast-paced environment while maintaining strong attention to detail changing…