TPA Implementation Consultant

Full-time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Schaumburg, IL / Rochester, NY / Meridian, location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

This role serves as a strategic partner to clients implementing Paylocity's Benefits solutions. This role partners clients to understand their benefit plans, eligibility requirements, enrollment processes, and business objectives to deliver successful implementations. The IC is responsible for gathering requirements, validating data, configuring system solutions, and guiding clients through a seamless implementation experience. Success in this role requires strong analytical skills, attention to detail, effective client communication, and the ability to manage multiple priorities in a fast-paced environment.

• Serve as the primary point of contact for assigned benefits clients, building strong relationships and delivering exceptional customer support.
• Provide guidance and support on benefits administration processes, including enrollment, eligibility, life events, carrier connections, and ongoing system functionality.
• Configure and validate benefits administration solutions to align with client plan designs, compliance requirements, and organizational needs.
• Support data collection, conversion, validation, and testing activities to ensure accurate system setup and implementation readiness.
• Consult with clients on best practices and recommend solutions that improve administrative efficiency and enhance the employee experience.
• Review and maintain client benefit configurations to ensure alignment with plan designs, carrier requirements, and organizational objectives.
• Collaborate with internal teams, including Benefits Operations, Implementation, Product, and Account Management, to resolve client concerns and support client success.
• Investigate and resolve benefits-related system issues, escalating complex concerns when appropriate and ensuring timely follow-up with clients.
• Support benefit plan renewals, open enrollment activities, and ongoing client education related to system enhancements and best practices.
• Manage multiple implementation projects simultaneously while maintaining accountability for timelines, deliverables, communication, and client satisfaction.

• 1+ years of experience in client-facing, implementation, benefits administration, payroll, HR technology, project coordination, or related roles.
• A bachelor's degree required
• Client Centric Approach:
  Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.
• Technical & Analytical Aptitude:
  Strong technical and analytical skills with experience using business applications and advanced spreadsheet functions to analyze data, identify issues, and support implementation activities. Ability to quickly learn new systems and leverage technology to drive accurate and efficient results.
• Problem Solving & Resourcefulness:
  Applies critical thinking and sound judgment to identify…