Department Coordinator IV

Location: City of Rochester

As a community, the University of Rochester is defined by a deep commitment to Meliora
- Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:500181 Social Work-Patient & Fam Svcs

Work Shift:

UR
- Day (United States of America)
Range:

UR URG 106 HCompensation Range:$21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Interpreter Services Department Coordinator provides administrative support to the Associate Director of ASL Interpreter Services and Patient Care, the Associate Director of Spanish and Foreign Language Interpreters, and managers of Interpreter Services as needed. They complete all phases of the billing process, coordinate all language translations for UR Medicine and act as the liaison for all vendors including telephonic and document translation services (ordering, billing and consultation).

Essential Functions:

Administrative Support for Interpreter Services Managers and Leads Administrative support for the Associate Directors and Leads, recommending agenda items for staff meetings when appropriate

Coordinate meetings/conference rooms to include, but not limited to:1:1’sInterviews

Interpreter Group Staff monthly meetings

Attend meetings as needed

Coordinate and provide support for special events

Arrange conference and travel plans as needed

Track daily Spanish pages for all staff members including overnight and weekend pages

Track and provide CYRACOM and Language Line usage reports on a monthly basis

Maintains “MOC” folder in Box updated with the necessary requested documents

Update on a Quarterly basis the Language Assessment based on the report received from the Health Equity Task Force/Medical Staffing Office.

Email providers or colleagues to confirm 2nd language spoken

Schedule Language Assessment with Managers, Leads, CYRACOM, or Language Line Update results and notify Supervisors Maintain SharePoint Language Assessment folder with all current letters and results

Coordinator of Interpreter Services Office Triage Interpreter Services In-Box Notify Interpreter Services Schedulers if a request comes through the In-Box needing attention

Acknowledge Patient Care Interpreter requests

Acknowledge patient communications

Escalate communication as needed to appropriate manager/lead Collaborate with the URMC Parking about Interpreter Parking Passes and tag.

Request pagers and cell phones for Interpreters.

Resolve Interpreter malfunction equipment

Orientation and onboarding material management

Maintain and update the Interpreter Services SharePoint site.

Maintain and order office supplies

Document Translations Coordinates document translations for UR Medicine departments.

Analyze department needs and assign a resource to fulfill document request.

Serves as a point of communication for both the requester and the translator.

Manage Document Translation Log stored on Share Point Interpreter  Services Billing System Manages the billing for UR Medicine Interpreter appointments requiring reimbursement (i.e. GRANTs reimbursement)
Ensures proper documentation is attached to each appointment and resolves all issues, i.e. situations lacking documentation

Ensure appointments are billed to the appropriate (CM)
Independently investigates and resolves invoice disputes with third party vendors

Collaborates with departments and Accounts Payable if payments are not processed in a timely manner

Review and make necessary corrections for Interpreter Mileage/Conference Reimbursement…