Service Delivery Coordinator
Listed on 2026-07-04
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Supply Chain/Logistics
Transportation & Logistics
About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.
At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber‑optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.
Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!
Category Outside Operations
Full-Time/Part-Time Full-Time
Location Rochester
Job SummaryWe are seeking a service delivery coordinator to act as the primary point of contact for field Management and technicians across all markets. This role is responsible for coordinating service and installation appointments, managing route updates, and compiling and distributing Field Operations reporting.
The ideal candidate is an excellent communicator with strong multitasking skills, capable of balancing multiple priorities under tight deadlines. As a key link between field teams, office staff, and customers, this position ensures seamless installation and repair services for our growing customer base.
Responsibilities include scheduling, resource allocation, real‑time communication and problem‑solving, as well as tracking performance and analyzing data to optimize processes, enhance operational efficiency, and support overall business goals.
Essential Functions- Review new customer orders for accuracy; proactively identify any errors and take corrective action.
- Ensure all installation, service call and drop tasks are assigned daily and completed.
- Review upcoming installation appointments to alert field of special installs and ONT provisioning.
- Review previous day’s installation to ensure all aspects of the order were completed properly.
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