Field Service Technician II

Overview

Join the Game:
Become a Field Service Technician at AGS! If you're tech-savvy, ready to troubleshoot with the best, and have a passion for gaming, AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

• Tech-Savvy Tasks: installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: perform preventative and general maintenance on AGS casino products to keep everything running smoothly.
• Report Wizard: complete paperwork and reports in a timely, detailed, and accurate manner.
• Customer Service Champion: provide best-in-the-business service to our customers, internal and external.
• Troubleshooting Superstar: fix service incidents quickly and escalate issues when needed.
• Inventory Hero: keep track of the necessary parts and inventory.
• On-Call Rotation: be part of a weekly on-call rotation with fellow technicians.
• Safety First: follow all safety protocols and remain composed in high-energy environments.

• Education: High School diploma or GED
• License to Drive: A valid driver’s license, vehicle insurance
• Tech
  
  Skills:
  
  You’re a problem solver with basic knowledge of AC/DC electronics and computer networking (no need to be an expert; you’ll level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience is a bonus).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed.
• Compliance: Ability to get licensed through the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions where we operate.

• Adventure Awaits: Traveling to different casinos and customers in your territory.
• Growth Potential: You may start off as a tech newbie, but with training and mentorship, you can level up.
• Techs Unite: Work with the latest casino gaming equipment.
• Hands-On Work: A role where you roll up your sleeves and solve real-time challenges—no desk job.
• Physical & Work Environment: You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds. Work environments may vary and can be non-climate-controlled.

Note: All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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