Customer Service and Planning Administrator Job Rochester area,City of Rochester New York USA,Maintenance/Cleaning

Location: City of Rochester

Description

Discover Your Next Big Opportunity:
See Why Quality Vision International Is the Place to Be!

Location: Rochester, NY , On-Site

Schedule: Monday - Friday, 8:00am-5:00pm

Compensation: $19.00 - $24.00 based on experience

Responsibilities

Customer Order Processing for orders due for shipping.

Follow up on past due orders, orders not shipped, and missing parts.

Manage assigned Planner code to execute parts orders, Job orders, lead time requests and follow up.

Prioritize machine-down expedite requirements.

Packaging of Depot Orders for International Shipment

Answering/Distributing Incoming Phone Calls – Providing Friendly Customer Service.

QVS Asset Management

Coordinate Inbound and Outbound shipments of assets.

Keep Database updated with asset locations, calibration cycle and inventory.

Support customer service team as a backup with order entry and ticket processing.

Comply with QVI warehouse/ stockroom policies and procedures, with attention to assuring compliance to transactional requirements and inventory accuracy expectations.

Develop and maintain documented work instructions related to this job function.

Backup for other QVS administration functions as required.

Requirements

Business systems aptitude (ERP system, Doc. Mgmt. Sys., MS-Excel).
Accuracy and Attention to details.
Able to manage disruptions in daily workflow.
Excellent Communication skills, both written and oral. Particularly skilled at building intercompany working relationships.
High School Diploma or equivalent
2-3 Years Planning, Order Processing, or Customer Service experience
Excellent phone skills

Physical and/or Environmental Requirements

Physically able to safely lift and carry up to 50lbs. Role includes frequent walking, lifting, and use of the stairs (Regular elevator and Freight elevator available as needed)

What We Offer Paid Time Off

10 paid holidays each year
Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years

Health & Financial Benefits

Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
Employer-paid Short-Term & Long-Term Disability Insurance
Employer-paid Life Insurance
QVI 401k Retirement Savings Plan:
Up to 5% gross wages
Tuition Reimbursement: up to $7,000 annually
College Scholarship Programs for employee dependents
Annual discretionary bonuses (for non-commission roles)
$1,500 Employee Referral Bonus

Wellness & Extras

Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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