HVAC Manager Home Services Organization

HVAC Service & Maintenance Manager

Location: Rochester, NY

Compensation: $100K base + $25K–$50K performance bonus potential (up to $150K OTE)

Reports to: General Manager

Type: Full-time | High-Ownership Role | Mission-Critical Leadership

Sector: Commercial HVAC Services

This is a high-growth, private-equity-backed HVAC and plumbing services firm on a rapid trajectory — scaling from $3.2M to $11.2M revenue in just one year, with a $15M+ forecast for next year. Following a greenfield start, the company has successfully integrated five acquisitions (three HVAC, one plumbing, and one pending) into a unified operation. The culture is team-first, gritty, and built on trust, performance, and real opportunity.

This is not just a middle manager role. You’ll lead a department that accounts for 80% of company revenue and directly impact operational success, employee retention, and customer satisfaction. You'll be empowered to build a team, enforce standards, and create a culture of both excellence and care. Think: “Company First Sergeant” meets small business GM-in-training.

If you’ve led soldiers or NCOs, balanced mission and morale, and want to apply that leadership in a fast-scaling business — this is your shot.

• Lead a team of 11 HVAC service techs (growing to 15+ by EOY 2026)
• Supervise one field supervisor as your right-hand lead tech
• Foster a team culture that blends accountability with care and camaraderie
• Act as a coach, leader, and escalation point for both operational and personal issues
• Manage performance, development, and hiring for your department

• Own the P&L for your department and meet monthly revenue targets
• Schedule and coordinate all HVAC service and maintenance work
• Manage response times, technician productivity, and service KPIs
• Step in as the face of the company for escalated customer issues
• Lead with a field-first mindset — expect to be on call and hands‑on when needed

• Be a unifying force across newly integrated legacy businesses
• Help set the tone as the business scales from startup to regional leader
• Work closely with the General Manager and senior leadership on process improvement, strategic growth, and customer satisfaction initiatives

• 5–15 years of leadership experience, ideally in high‑responsibility roles (military, trades, ops, logistics, etc.)
• A reputation for both tough love and trust — you hold people accountable and make them better
• Experience managing frontline teams (8–20 people) in dynamic environments
• Comfort owning financial performance (P&L exposure is a plus)
• Strong interpersonal skills: you know your team’s names, their kids’ names — and you still hit your numbers
• A bias for action and the humility to learn an unfamiliar industry quickly

• Trades background or familiarity with HVAC/plumbing (not required)
• Experience leading NCOs, platoons, maintenance teams, or blue‑collar crews
• Rochester roots or willingness to relocate to the area (relocation support available)
• Comfortable working 7:30–5, with after‑hours support as needed

• Own one of the most impactful departments in a high‑growth business
• Work with a veteran‑friendly GM who values leadership over technical expertise
• Step into a leadership culture that feels like a post‑military team — high care, high standards
• Get hands‑on exposure to business leadership, operations, and strategy
• Clear upward mobility: prove yourself here, and more opportunity will follow

• Round 1:
  Video or in‑person interview with GM
• Round 2:
  Panel interview (GM + senior leaders)
• Final Round:
  On‑site visit at Rochester facility