Event Manager

The Event Manager is responsible for the complete operational execution of assigned events at the Joseph

A. Floreano Rochester Riverside Convention Center from final pre‑event planning through post‑event settlement. This role assumes operational control after events are contracted by the Sales team and formally transferred through internal event documentation and Operations leadership.

• Advance, plan, and supervise all assigned events from load‑in through load‑out.
• Review all internal event documentation provided by Sales and Operations.
• Conduct pre‑event operational walkthroughs with clients and internal departments.
• Coordinate timelines, access schedules, room configurations, and service flow.
• Serve as Manager on Duty as scheduled.

• Recruit, train, schedule, and supervise event staff, Security staff.
• Delegate assignments and monitor performance.
• Recommend appropriate staffing levels based on event scope and attendance.

• Serve as the primary on‑site operational liaison for clients after handoff from Sales.
• Advise clients on services available from independent contractors.
• Coordinate with Operations
• Coordinate with Security
• Coordinate with Technical Services
• Coordinate with Food & Beverage
• Maintain professional and solution‑focused communication with all stakeholders.

• Coordinate service timing and logistics with Food & Beverage leadership.
• Verify that contracted catering services are executed as documented.
• Report service issues or deviations to Operations leadership.
• Does not sell, price, or contract catering services.

• Coordinate with municipal officials, including police, fire, and EMS.
• Review emergency and evacuation procedures with all event staff.
• Enforce occupancy limits, fire code regulations, and crowd management plans.
• Investigate and resolve event‑related complaints in a professional manner.
• Assist with the preparation of pre‑event financial estimates.
• Assist with the completion of post‑event settlements in coordination with Operations and Finance.
• Submit incident reports, labor summaries, and post‑event evaluations.

• Assist with facility readiness for events.
• Maintain event and security equipment (radios, detectors, etc.).
• Ensure proper setup, teardown, and storage of event equipment.

The salary range for this role is $65,000 - $75,000/year

• Minimum 1–3 years of progressively responsible event management experience in a convention center, arena, stadium, or public assembly facility.
• Preferred – Bachelor’s degree in Hospitality, Facility Management, Business, or related field preferred (experience may substitute).
• Strong leadership, time management, and organizational skills.
• Strong communication and problem‑solving abilities.