Vice President of Residential Services

Description

The Vice President of Residential Services is a senior organizational leader responsible for activating, leading, and holding accountable a high-performing residential workforce that operates in alignment with East House’s values of Humanistic, Optimistic, Progressive, Integrity, and Collaboration.

As a member of the Leadership Team, this role provides strategic leadership, operational oversight, and performance accountability for all residential services.

The Vice President ensures that services and operations deliver high-quality, person-centered care, achieve defined outcomes, meet regulatory and contractual requirements, and operate within approved budgets and utilization targets.

This role translates organizational strategy into execution, aligns people and resources to priorities, and ensures that leaders and teams are accountable for results.

The Vice President represents East House with funders, regulators, and community partners and serves as the senior program leader in the absence of the Chief Program Officer, as designated.

• Partner with the Chief Program Officer and other Leadership Team members to lead and execute on the strategic direction for residential services in alignment with East House’s mission, values, and strategic priorities that support organizational growth and sustainability.
• Partners with the Chief Program Officer to identify, design, and implement new or expanded residential program opportunities aligned with community need, funding viability, and organizational strategy.
• Analyze trends in behavioral health, housing, funding, and community needs to identify risks, opportunities, and programmatic responses.
• Translate strategy into clear operating plans, priorities, and measurable objectives for residential programs and leadership teams.
• Ensures appropriate SLT visibility into residential services through structured reporting, program reviews, and participation in governance discussions as appropriate.

• Hold full accountability for residential programs achieving defined outcomes, quality standards, utilization targets, and budget expectations.
• Ensure all programs deliver effective, person-centered, evidence-based services responsive to participant needs and demographics.
• Lead development, implementation, and monitoring of quality improvement plans, integrating regulatory, funder, and best-practice requirements.
• Use data, benchmarks, and performance metrics to evaluate program effectiveness, identify gaps, and drive continuous improvement.
• Oversee annual program evaluations, performance reporting, and outcome measurements across all residential services.
• Ensure achievement of maximum occupancy and utilization targets across programs.

• Build, lead, and retain a high-performing, values-aligned management team capable of delivering results in a complex regulatory environment.
• Creates and sustains a positive, inclusive, and respectful culture that builds organizational pride and supports high performance.
• Translate organizational and program goals into clear expectations, performance metrics, and accountability structures.
• Provide leadership, coaching, and supervision to direct reports; ensure leaders effectively manage their teams.
• Hold leaders accountable for staff performance, engagement, compliance, and outcomes.
• Ensure timely and accurate performance evaluations, compliant differentiated pay practices, and corrective action when performance does not meet expectations.
• Ensure employees with performance deficiencies are supported through coaching, improvement plans, and addressed promptly when improvement is not achieved. Takes decisive action when sustained improvement is not achieved.
• Develops and maintains succession and backup plans for key leadership roles to ensure continuity of operations and future readiness.

• Ensure full compliance with all applicable federal, state, and local regulations, including OMH, OASAS, HIPAA, and…