Manager, Management

ABOUT HUMAN RESOURCES AT ROCHESTER REGIONAL HEALTH

The Human Resources team at Rochester Regional Health serves as a strategic partner in advancing the organization’s mission to uplift humanity through care for our community. Supporting a large, integrated healthcare system, HR collaborates closely with operational and clinical leaders to attract, develop, and retain a high-performing workforce dedicated to delivering exceptional patient care.

HR at RRH is focused on driving innovation, operational excellence, and employee engagement across the system. From Total Rewards and Talent Acquisition to Workforce Strategy and Compliance, the team plays a critical role in shaping programs that are competitive, compliant, and aligned with the evolving needs of healthcare professionals.

Within this function, the Benefits team delivers comprehensive, cost-effective health and welfare programs designed to support the well‑being of employees and their families. The Manager, Benefits contributes directly to this mission by ensuring benefit programs are strategically designed, expertly administered, and continuously improved to meet the needs of a dynamic healthcare workforce.

The Manager, Benefits oversees the operational administration and strategic execution of Rochester Regional Health’s employee health and welfare benefit programs. This role ensures administrative excellence, regulatory compliance, cost management, and a competitive, employee‑centered benefits experience. In partnership with Benefits senior leadership, the Manager contributes to the development and execution of benefit strategies and program enhancements that support organizational goals and enhance attraction and retention efforts.

• Manage administration of all health and welfare benefit programs, including medical, dental, vision, pharmacy, life, disability, and FSA plans.
• Evaluate plan performance, analyze market trends, and recommend enhancements to maintain competitive and cost‑effective offerings.
• Ensure compliance with all applicable federal and state regulations (e.g., ERISA, HIPAA, COBRA), including oversight of annual filings, audits, and required disclosures.
• Lead annual Open Enrollment planning and execution, including communications, system testing, vendor coordination, and cost modeling.
• Develop, draft, and oversee comprehensive benefits communications and educational materials, including Open Enrollment content, plan change notices, and employee‑facing resources, ensuring clear, accurate, and compliant messaging.
• Oversee and maintain financial models, budgets, forecasts, and monthly invoice reconciliation processes to ensure fiscal accuracy and cost containment.
• Manage relationships with carriers, brokers, consultants, and third‑party administrators; monitor performance, participate in vendor negotiations, and ensure contractual and service‑level compliance.
• Serve as subject matter expert to HR Business Partners, leadership, and employees.
• Oversee Benefits team operations, including staff development and performance management, workflow oversight, delegation of responsibilities and continuous process improvement to ensure consistent high‑quality service delivery.
• Leverage HRIS and benefits systems to generate reporting and analytics to inform strategic decisions.

• Bachelor’s degree in Human Resources, Business Administration or related field.
• Minimum of 5 years benefits administration experience.
• Minimum of 3 years experience in management.
• Equivalent combination of education and experience will be considered.

• CEBS certification preferred.
• Strong analytical and project management skills with exceptional attention to detail.
• Advanced Microsoft Office proficiency (Excel required).
• Deep knowledge of ERISA, COBRA, HIPAA, Section 125, Health Care Reform, and related regulations.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and presentation skills with experience developing clear benefits communications.
• Strong customer service orientation, professionalism, and discretion with confidential information.
• Ability to work independently while aligning with business objectives.